The battle was waged and the fight for Voice over Internet Protocol (VoIP) was won – you’ve put it in place and you’re now ready to enjoy the benefits. You’ve been promised streamlined communications, lower operating costs, better quality, access to unified communications, extended applications, and so much more. How do you stop and make sure the added features that could be in place aren’t missing?
First, you investigate a list like this one.
Conference Calls
Conference calls are a necessary evil unless you have everyone needed in a conversation at the same place at the same time every week. While the traditional phone line has a hard time supporting anything beyond two people, VoIP has considerably more flexibility. Adding multiple people to one call may require the addition of a service, but VoIP providers often give access at a minimum cost, or as part of the package you select.
Forwarding and Routing
It’s important to be able to get callers to the right people, regardless of their location. Call routing and forwarding capabilities are pretty extensive in a VoIP environment. Most solutions allow you to build an interactive menu for customers to use, creating a seamless experience each time.
IVR
Interactive voice recognition (IVR) is an important part of commerce today as the number of standard interactions increases and companies employ the software to streamline processes and costs. The interactive menu activated by voice is based on the VoIP system, proving users with an intuitive experience. In the future, expect that IVR technology will advance beyond set menus and instead use AI to direct the caller based on information given in the query.
Office Integration
An office manager with complete visibility into the availability of staff is important for optimal VoIP performance. Phones within this environment are linked so that they communicate with each other, sending pertinent information on availability, presence, and more.
If you’re ready to start exploring the possibilities VoIP provides for the business environment beyond just the ability to make calls, it’s time to contact TeleConsult. Our extensive experience in the communications space means we can help you identify the right solution to meet your needs.