Voice over Internet Protocol (VoIP) is a growing preference of small businesses, and many are choosing to house VoIP in the cloud. This is a reflection of the shift in mentality to an Everything as a Service (XaaS) approach, in which companies find that outsourcing various aspects of their business results in streamlining and budgetary benefits.
There are four main reasons why small businesses are choosing VoIP for their communications:
VoIP levels the playing field. VoIP offers small businesses features that, in the past, only bigger corporations could afford, such as conferencing and an automated attendant. VoIP also masks the size of the company, since a single point of contact and the automated attendant make it appear as if the individual is calling a much bigger organization. It also provides geographical flexibility, as a single receptionist can answer and direct calls from any location to cell phones or other lines without interruption.
You can conduct business from anywhere. VoIP is perfect for organizations where the owner and employees wear a variety of hats. Individuals can receive calls from anywhere that has an internet connection or wireless signal. As a business grows and moves to bigger locations, transporting the VoIP system is not like moving other kinds of phone systems. The company can simply plug in at the new location without any major transitional requirements.
VoIP offers cost savings and streamlining. VoIP delivers voicemail directly to an email inbox, eliminating the need to check a separate set of messages. These messages can easily be forwarded via email to other employees. While this streamlining may seem small on an individual basis, when the minutes are added up for a week and multiplied across even a small staff, the result is many hours of productivity created in a month’s time.
VoIP offers reliability. Even if a hurricane, tornado, fire, or other disaster threatens the physical location of the business, the company will never suffer an interruption in phone service.
VoIP offers scalability as the company grows. If a company is just starting out or has a growth plan in the works, VoIP offers scalability without interruption. It’s also a good choice for companies that experience seasonal variance in their sales or service volume. VoIP allows for seamless changes in phone volume without any interruption in service or major changes in hardware.
TeleConsult Solutions approaches every client’s situation from a consultant’s perspective, offering insight with unbiased advice and reliable service. We work with over 100 cloud providers to help pair you with the right telecom service. Contact us today to learn more.